jollibeebet FAQ

21+ jollibeebet strictly enforces the Philippine legal minimum age for online casino gaming. You must be 21 years of age or older to register and play on jollibeebet. This is a firm requirement under PAGCOR regulations. All accounts are subject to age verification, and any account found to belong to a person under 21 will be immediately closed with deposits returned and winnings forfeited.

No. jollibeebet strictly enforces a one-account-per-player policy. Each player is permitted only one registered account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function on the jollibeebet Login page or contact our support team.

KYC (Know Your Customer) verification is required before your first withdrawal. To complete verification, go to your account settings and upload a clear photo or scan of a valid Philippine government-issued ID. Accepted documents include:

• PhilSys National ID
• Philippine Passport
• LTO Driver's License
• SSS or GSIS ID
• PRC Professional ID
• Voter's ID

Verification is typically completed within 24–48 hours. You'll receive an email confirmation once your account is fully verified.

Visit the jollibeebet Login page and click "Forgot Password." Enter the email address registered to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. Still having trouble? Contact our 24/7 live chat support and we'll assist you directly.

jollibeebet supports a wide range of Philippine-friendly payment methods, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Over-the-counter: Selected convenience store and payment center options

All transactions are processed in Philippine Peso (₱). The available methods may vary depending on your location within the Philippines.

The minimum deposit on jollibeebet is ₱100 for most payment methods. This low entry point makes jollibeebet accessible to players across the Philippines — whether you're in Metro Manila, Cebu City, Davao, or anywhere else in the archipelago. Some payment methods may have slightly higher minimums due to provider requirements; these will be displayed at the time of deposit.

Most deposits via GCash and PayMaya are credited to your jollibeebet account instantly or within a few minutes. Bank transfers (BPI, BDO, Metrobank) may take up to 30 minutes during business hours. If your deposit has not appeared after 1 hour, please contact our live chat support with your transaction reference number and we'll investigate right away.

jollibeebet does not charge any fees on deposits. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees. We recommend checking with your payment provider before depositing. Any applicable third-party fees will be clearly indicated during the deposit process on jollibeebet.

To withdraw from jollibeebet, log in to your account and navigate to the Cashier or Withdrawal section. Select your preferred withdrawal method, enter the amount you wish to withdraw, and confirm the request. Your account must be fully KYC-verified before your first withdrawal can be processed. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

jollibeebet processes withdrawal requests within 24 hours on business days. Once processed by jollibeebet, the time for funds to reach your account depends on your payment method:

• GCash / PayMaya: Usually within 1–3 hours after processing
• BPI / BDO / Metrobank: 1–3 business days

Withdrawals submitted on weekends or Philippine public holidays will be processed on the next business day.

The minimum withdrawal amount on jollibeebet is ₱500. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional verification checks in accordance with Philippine AML regulations. If you have questions about a specific withdrawal amount, contact our support team before submitting the request.

jollibeebet offers a wide variety of games for Filipino players, including:

• Slots: Hundreds of slot titles from leading game studios — visit our Slot page for the full selection
• Bingo: Classic and modern bingo variants — check out our Bingo page
• Lucky Piggy: A fan-favorite Filipino-themed game — play on the Lucky Piggy page
• Triple: Fast-paced multiplier action — available on the Triple page
• Live Casino: Real-time table games with live dealers — explore at jollibeebet Casino

New games are added regularly, so check back often for the latest additions.

Yes. All games on jollibeebet use certified Random Number Generators (RNGs) to ensure that every outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories. No strategy, pattern, or system can predict or influence game outcomes on jollibeebet — every spin, draw, and deal is genuinely random.

jollibeebet regularly offers bonuses and promotions for both new and existing players. These may include welcome bonuses, deposit match bonuses, free spins, cashback offers, and special event promotions tied to Philippine holidays and sporting events like PBA, NBA, and boxing. All bonuses are subject to wagering requirements and terms — always read the specific bonus terms before claiming. Bonus details are available in the Promotions section of your jollibeebet account.

Log in to your jollibeebet account and go to Account Settings, then select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits and loss limits. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period to give you time to reconsider. These tools are always available and free to use — we encourage every player to set limits that match their personal budget.

Self-exclusion is available to all jollibeebet players at any time. Go to Account Settings > Responsible Gaming > Self-Exclusion. Choose a period from 6 months up to permanent exclusion and confirm your request. jollibeebet will process it within 24 hours. You will be logged out, all marketing communications will stop, and you will not be able to log back in during the exclusion period. For full details, visit our Responsible Gaming page.

jollibeebet is committed to providing a safe, fair, and responsible gaming environment for all Filipino players. We enforce strict age verification (21+), use SSL encryption to protect your personal and financial data, offer a full suite of responsible gaming tools, and operate in alignment with PAGCOR's responsible gaming guidelines. If you ever feel that gaming is becoming a problem, please use our self-exclusion tools or reach out to our 24/7 support team immediately.

Yes! jollibeebet is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit jollibeebet.vip on your phone's browser and log in as usual. The mobile experience includes all games, account management features, deposits, and withdrawals. For the best experience, use an updated version of Chrome or Safari on your device.

If a game freezes or crashes during play on jollibeebet, first try refreshing your browser. If the issue persists, clear your browser cache and cookies, then reload the page. Most game sessions are saved server-side, so any interrupted round will be resolved automatically when you reconnect. If you believe a bet was placed but the result was not recorded correctly, contact our live chat support with the game name, approximate time, and bet amount — we'll investigate and resolve it promptly.

jollibeebet offers 24/7 customer support via live chat — accessible directly from any page on the platform. Our support team is staffed by Filipino-friendly agents who understand the local context and can assist in English. For non-urgent matters, you can also reach us by email. Response times for email inquiries are typically within 24 hours on business days.